FREQUENTLY ASKED QUESTIONS
WHERE ARE YOU BASED?
We are an online store based in the UK ~ but we ship Worldwide!
WHAT'S SO GOOD ABOUT STERLING SILVER?
Sterling Silver is perfect for those of you with sensitive skin as its Hypoallergenic. You will see a mark of 925 on your jewellery - this means the piece is made up of 92.5% pure silver and 7.5% copper - copper needs to be added to the silver to make it more durable. Sterling silver may tarnish over time - this can easily be removed by using a silver polishing cloth.
IS ALL YOUR JEWELLERY STERLING SILVER?
YES! All our jewellery is 925 Sterling Silver & Nickel Free
I DON’T LIVE IN THE UK - CAN I STILL BUY YOUR JEWELLERY?
YES! We Ship Worldwide!
HOW DO I PLACE AN ORDER?
Order through our website only ~ add the jewellery you want to your basket and follow the checkout instructions!
WHAT PAYMENTS ARE ACCEPTED?
We accept PayPal and all Credit & Debit Cards. We also offer ClearPay - Payments are taken in GBP and will show as your countries currency on your PayPal or Bank Account.
HOW LONG DOES IT TAKE TO DESPATCH MY ORDER?
Orders can take up to 3 working days to despatch as we are a small business - if you need something in a hurry please email us and we will do our best to help!
HOW DO YOU POST YOUR ORDERS?
All our orders are despatched by Royal Mail 1st Class using the Tracked & Signed Service - these parcels require a signature on delivery.
WHERE’S MY TRACKING NUMBER?
Once your order has been despatched you will receive an email containing your tracking number along with your order number and the jewellery you have chosen.
WHERE’S MY ORDER?
UK ORDERS ~ Once despatched your jewellery should be with you in 2 - 3 WORKING DAYS. If it has taken longer please check the tracking. Your parcel may have been taken back to your local post office as a signature is required or left with a neighbour ~ you will be able to arrange redelivery or collect from there.
INTERNATIONAL ORDERS - Once despatched EU orders should take around 5~7 WORKING DAYS to reach you and for countries outside the EU around 7~10 WORKING DAYS. If you order is taking longer please check your tracking ~ it may be with your local post office waiting collection.
~ Customs charges and taxes are the responsibility of the buyer
~ Sometimes packages can get held up in customs or be delayed due to adverse weather conditions or postal strikes ~ this is completely out of our control and we cannot be held responsible for these delays.
~ Please ensure your address is correct - parcels returned with incomplete/incorrect address will be refunded, less the postage charge.
RETURNS & CANCELLATIONS
CAN I CANCEL MY ORDER?
Of course! If I hasn’t been despatched we can cancel your order for you!
CAN I RETURN MY JEWELLERY?
No problem! Providing the jewellery is returned in unworn condition and in its original packaging we can accept your return!
~ Earrings cannot be returned due to hygiene reasons
HOW DO I RETURN MY JEWELLERY?
Please see our RETURNS & EXCHANGES page for instructions on how to return your jewellery.
All orders will be refunded less the original postage charge.
When returning your jewellery we recommend using a tracked service as we cannot be held responsible for parcels lost in transit.