| RETURNS & EXCHANGES |
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We hope you love your new jewellery but understand you may need to return items for a refund or exchange. You have up to 14 DAYS after delivery to inform us if you require a cancellation or exchange and a further 14 DAYS thereafter to return the jewellery to us. Please contact us at asaboveuk@gmail.com to inform us of your return and we will email you a returns form to complete. Please include your Name, Order Number and the reason for the return. Please print, complete and enclose this form with your order.
EXCHANGES - An invoice for reshipping will be issued via email once your exchange is ready to despatch. UK reshipping is £2.50. PLEASE CHECK YOUR EMAILS FOR THE RESHIPPING INVOICE - THESE MAY SOMETIMES END UP IN YOUR SPAM/PROMOTIONS FOLDER We do not currently offer free returns Items which are returned and fall outside the 28 days return policy will be returned to the buyer and a reshipping invoice of £2.50 issued. Refunds will be issued using the original payment method. Store credits are issued via E-GIFT CARDS which will be sent to your email address provided at time of purchase. Jewellery must be returned in UNWORN condition, without signs of wear or surface scratches and with all supplied gift boxes. Items showing signs of wear or damage will not be eligible for a refund or exchange. If your order value no longer qualifies for free delivery once a refund has been issued, a postage fee will be charged.
* please note - earrings and pierced jewellery cannot be returned or exchanged
RETURNING RINGS Our rings are sent with small jewellery tags - please do not remove these if you intend to return for an exchange or refund. Rings with their tags removed will not be eligible for return or exchange. Exchanges and returns will be void on removal. The tags are incredibly thin and will not affect the sizing in any way. These tags can be carefully cut away once you are satisfied with the sizing.
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| WHEN RETURNING PLEASE STATE IF YOU REQUIRE A REFUND OR EXCHANGE & INCLUDE YOUR - |
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Sending items without the relevant information will delay the returns process. |
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RETURN YOUR JEWELLERY TO - |
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AS ABOVE LTD 14A FORDE PARK NEWTON ABBOT DEVON TQ12 1DD
* WE RECOMMEND USING ROYAL MAIL WHEN RETURNING YOUR JEWELLERY |
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Please use a tracked service when returning, as we cannot be held responsible for items lost in transit. Please ensure your returns are well packaged, items received damaged due to poor packaging will not be eligible for an exchange or refund. Buyer is responsible for return postage costs. * IN THE INTERESTS OF HYGIENE EARRINGS & PIERCED JEWELLERY CANNOT BE RETURNED
INTERNATIONAL CUSTOMERS We do not currently offer exchanges for international customers. Once your return has been received a refund will be issued and a new order can be placed. When filling out a customs declaration, please mark as 'RETURNED GOODS - NO COMMERCIAL VALUE' if a customs fee is charged, this will be deducted from your refund. |
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If your order value no longer qualifies for free delivery once a refund has been issued, a postage fee will be charged. |
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PROMOTIONS / FREE GIFTS - if your order has previously qualified for free items(s) during a promotion, these will need to be included in your return if your order value falls below the qualifying value. Please ensure promotional earrings are returned unworn, in their unbroken heat sealed bag. Earrings returned in an unsealed packet will incur a refund deduction of £8. NEWSLETTER SIGN UP PROMOTION - these promotional items are limited to one item per customer. We reserve the right to change this promotional item.
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FAULTY ITEMS |
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If an item is received damaged - please contact us immediately at asaboveuk@gmail.com along with photos of the item. Manufacturing faults must be reported within six months of purchase. Items showing defect due to accidental damage, neglect, or general wear and tear will not be deemed as faulty. Items which have tarnished due to heat damage or exposure to perfumes and lotions will not be deemed as faulty. Refunds will not be issued for items of jewellery which have been worn and lost The buyer will be responsible for ensuring the faulty goods are returned. All items deemed as faulty will have the return postage refunded within 14 days. Please contact us, along with supporting photos before returning any faulty items. GEMSTONES - we only use natural gemstones in our jewellery. All gemstones will have their own unique colouration and inclusions and may differ from the product picture shown. Gemstone jewellery with inclusions that differ from the product picture are not deemed as faulty. DISCOUNT & PROMOTIONAL CODES Discount codes cannot be applied to the following - SALE ITEMS, ONE OF A KIND GEMSTONE JEWELLERY, ONE OF A KIND OPAL JEWELLERY & LIMITED EDITION PIECES. Promotional Codes cannot be applied retrospectively. |