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RETURNS & EXCHANGES / PROMOTIONS

RETURNS & EXCHANGES

 

We hope you love your new jewellery but understand you may need to return items for a refund or exchange. You have up to 14 DAYS after delivery to inform us if you require a cancellation or exchange and a further 14 DAYS thereafter to return the jewellery to us.

Please contact us at asaboveuk@gmail.com to inform us of your return, we will email a returns form for you to print and complete. Please include your name, order number and the reason for the return. 

 

EXCHANGES 

Once we have received and completed your exchange, we will email you a new tracking number. Please check your spam/promotions folder. 

 

REFUNDS

Refunds will be issued via the original payment method within seven working days.

Store credits are issued via E-GIFT CARDS which will be sent to your email address provided at time of purchase.

All jewellery must be returned in unworn condition, free from surface scratches in the gift box supplied. Items returned with signs of wear or damage will not be eligible for exchange or refund. 

Rings must be returned with their tags still attached. These tags are incredibly thin and will not affect the sizing in any way. 

Earrings are not eligible for exchange or refunds due to hygiene reasons

 

 OUR RETURN ADDRESS 

AS ABOVE LTD

14A FORDE PARK

NEWTON ABBOT

DEVON

TQ12 1DD

Please use a tracked service when returning, as we cannot be held responsible for items lost in transit. Please ensure your returns are well packaged, items received damaged due to poor packaging will not be eligible for an exchange or refund. Buyer is responsible for return postage costs.

 

INTERNATIONAL CUSTOMERS 

We do not currently offer exchanges for international customers. Once your return has been received a refund will be issued.

When filling out a customs declaration, please mark as 'RETURNED GOODS - NO COMMERCIAL VALUE' if a customs fee is charged, this will be deducted from your refund.

PROMOTIONS / FREE GIFTS - if your order has previously qualified for free items(s) during a promotion, these will need to be included in your return if your order value falls below the qualifying value. Please ensure promotional earrings are returned unworn, in their unbroken heat sealed bag. Earrings returned in an unsealed packet will incur a refund deduction of £8. 

NEWSLETTER SIGN UP PROMOTION - these promotional items are limited to one item per customer. We reserve the right to change this promotional item. 

Discount codes cannot be applied to Sale Items, or applied retrospectively

 

 FAULTY ITEMS

In the rare occasion you receive a faulty or damaged item, please contact us immediately at asaboveuk@gmail.com along with supporting photos.

Manufacturing faults must be reported within six months of purchase. Items showing defect due to accidental damage, neglect, general wear and tear, heat damage or exposure to chemicals will not be deemed as faulty.


NATURAL GEMSTONES

We only use natural gemstones in our jewellery. All stones will have their own unique colouration and inclusions and may differ from the picture shown. Stones which differ from the product image will not be deemed as faulty.