RETURNS & EXCHANGES 2020

RETURNS & EXCHANGES

We hope you love your new jewellery but understand you may need to return items for a refund or exchange. All we ask is that you return your jewellery to us within 28 days of purchase, in UNWORN condition, without signs of wear or surface scratches and with all original packaging.

Items showing signs of wear or damage will not be eligible for a refund or exchange.

 

WHEN RETURNING PLEASE STATE IF YOU REQUIRE A REFUND OR EXCHANGE & INCLUDE YOUR -
  • NAME & ADDRESS
  • YOUR ORIGINAL ORDER NUMBER
  • EMAIL ADDRESS
  • REASON FOR RETURN
  • SIZE YOU REQUIRE (FOR EXCHANGES)

 Sending items without the relevant information will delay the returns process.

 

 RETURN YOUR JEWELLERY TO - 

AS ABOVE LTD

14A FORDE PARK

NEWTON ABBOT

DEVON

TQ12 1DD

 

Please use a tracked service when returning, as we cannot be held responsible for items lost in transit. Please ensure your returns are well packaged, items received damaged due to poor packaging will not be eligible for an exchange or refund. Buyer is responsible for return postage costs.

We do not currently offer free exchanges. An invoice for reshipping will be issued via email once your exchange is ready to despatch. UK reshipping charge £2.50

 

INTERNATIONAL CUSTOMERS 

We do not currently offer exchanges for international customers. Once your return has been received a refund will be issued and a new order can be placed.

When filling out a customs declaration, please mark as 'RETURNED GOODS - NO COMMERCIAL VALUE' if a customs fee is charged, this will be deducted from your refund.

 * in the interests of hygiene earrings and pierced jewellery cannot be returned

 

If your order value no longer qualifies for free delivery once a refund has been issued, a postage fee will be charged.

PROMOTIONS / FREE GIFTS - if your order has previously qualified for free items(s) during a promotion, these will need to be included in your return if your order value falls below the qualifying value.

 

 FAULTY ITEMS

 

If an item is received damaged - please contact us immediately at asaboveuk@gmail.com along with photos of the item.

Manufacturing faults must be reported within six months of purchase. Items showing defect due to accidental damage, neglect, or general wear and tear will not be deemed as faulty. Items which have tarnished due to heat damage or exposure to perfumes and lotions will not be deemed as faulty.

The buyer will be responsible for ensuring the faulty goods are returned. All items deemed as faulty will have the postage refunded within 14 days.

Please contact us, along with supporting photos before returning any faulty items.