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WE SHIP WORLDWIDE 

FREE UK SHIPPING ON ORDERS OVER £75

RETURNS & EXCHANGES

RETURNING YOUR JEWELLERY
 
We hope you love your new jewellery but understand you may need to return items. All we ask is that you return your jewellery within 28 days of purchase, in UNWORN condition, without
signs of wear or surface scratches and with all original packaging
PLEASE INCLUDE YOUR -
  • NAME & ADDRESS
  • ORIGINAL ORDER NUMBER
  • EMAIL ADDRESS
  • REASON FOR RETURN
     

Sending items without the relevant information will delay the returns process

Buyer is responsible for costs of returns postage

AT THIS TIME WE DO NOT OFFER FREE EXCHANGES ~ A RESHIPPING FEE OF £2.50 WILL BE INVOICED VIA EMAIL ONCE YOUR RETURN IS READY TO DESPATCH. 

Please use a tracked service when returning as we cannot be held responsible for items lost in transit. Please ensure your returns are well packaged - items which are received damaged due to being poorly packaged will not be eligible for an exchange. 

Your refund will be processed within five working days - less the original postage charge.

In the interests of hygiene - earrings and pierced jewellery cannot be returned

 

SEND YOUR RETURNS TO

AS ABOVE

14a FORDE PARK

NEWTON ABBOT

DEVON

TQ12 1DD

 

EXCHANGES

 

To exchange your jewellery for a different size/colour please return in original UNWORN condition without signs of wear or surface scratches and with all original packing.

 

PLEASE INCLUDE YOUR:

  • NAME & ADDRESS
  • ORIGINAL ORDER NUMBER
  • EMAIL ADDRESS
  • REASON FOR RETURN & SIZE YOU REQUIRE

 

If you require a different style - a refund will be issued for the original order - and a new order will have to be placed.

 

Please return to our address listed above. Please use a tracked service when returning.

Earrings and pierced jewellery cannot be exchanged for hygiene reasons.