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RETURNS & EXCHANGES

RETURNING YOUR JEWELLERY

 

We hope you love your new jewellery but understand you may need to return items. All we ask is that you return your jewellery within 28 days of purchase, in UNWORN condition, without signs of wear or surface scratches and with all original packaging

 

PLEASE INCLUDE YOUR -
  • NAME & ADDRESS
  • ORIGINAL ORDER NUMBER
  • EMAIL ADDRESS
  • REASON FOR RETURN
WHEN RETURNING PLEASE STATE IF YOU REQUIRE AN EXCHANGE OR REFUND      
Sending items without the relevant information will delay the returns process
Buyer is responsible for costs of returns postage

 

AT THIS TIME WE DO NOT OFFER FREE EXCHANGES ~ A UK RESHIPPING FEE OF £2.50 WILL BE INVOICED VIA EMAIL ONCE YOUR RETURN IS READY TO DESPATCH. 
FOR INTERNATIONAL CUSTOMERS AN £8.50 RESHIPPING FEE WILL BE INVOICED VIA EMAIL.

 

Please use a tracked service when returning as we cannot be held responsible for items lost in transit. Please ensure your returns are well packaged - items which are received damaged due to being poorly packaged will not be eligible for an exchange.
 

Your refund will be processed within five working days - less the original postage charge.

 

Your refund will be issued to the card used for payment or via the original payment method.

 

If your order value no longer qualifies for free shipping once a refund has been issued - a shipping fee will be charged.

 

In the interests of hygiene - earrings and pierced jewellery cannot be returned

 

SEND YOUR RETURNS TO

AS ABOVE

14a FORDE PARK

NEWTON ABBOT

DEVON

TQ12 1DD

 

EXCHANGES

 

To exchange your jewellery for a different size/colour please return in original UNWORN condition without signs of wear or surface scratches and with all original packing.

 

AT THIS TIME WE DO NOT OFFER FREE EXCHANGES - FOR UK CUSTOMERS A RESHIPPING FEE OF £2.50 WILL BE INVOICED VIA EMAIL ONCE YOUR ORDER IS READY TO DESPATCH

FOR INTERNATIONAL CUSTOMERS A RESHIPPING FEE OF £8.50 WILL BE INVOICED VIA EMAIL ONCE YOUR ORDER IS READY TO DESPATCH.

 

PLEASE INCLUDE YOUR:

  • NAME & ADDRESS
  • ORIGINAL ORDER NUMBER
  • EMAIL ADDRESS
  • REASON FOR RETURN & SIZE YOU REQUIRE

 

If you require a different style - a refund will be issued for the original order - and a new order will have to be placed.

 

Please return to our address listed above. Please use a tracked service when returning.

Earrings and pierced jewellery cannot be exchanged for hygiene reasons.

 

PROMOTIONS - if your order has previously qualified for a free item(s) during a promotion - these will need to be included in your return if your order value now falls below the qualifying value.